Careers

 

 

At Credit Bureau of Canada Collections (CBCC) we believe that our success is attributed to various reasons. One very important reason is Our People! We offer an exciting and respectful working environment with wonderful opportunities for advancement and a leadership team that truly values its employees.

 

CBCC also offers an attractive compensation package, including a competitive salary and commission structure, excellent benefits, RRSP Matching, flexible scheduling, monthly incentives and prizes, free vacation days, and carpooling incentives. These are just some of the advantages of working for our organization.

 

 

We are currently hiring for the following roles:


Collection Officer

 

Responsibilities Include (but are not limited to):

  • Make a high volume of outbound collection calls to individuals who are in arrears with various Creditors, which will include negotiating repayment plans, providing financial advice and payment instructions
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Send delinquency notices
  • Monitor and maintain assigned accounts within our Collection System
  • Perform basic skip trace techniques to locate new or updated contact information for Consumers
  • Perform other assigned tasks and duties necessary to support the Collection Department
  • Meet monthly and daily department goals
  • Adhere to Collection legislation

 Qualifications:

  • Excellent communication skills
  • Goal-oriented, energetic and self motivated
  • Previous experience in telephone sales, call centre, etc
  • The ability to thrive in a fast-paced environment
  • Previous experience in debt collection, an asset

 


Outsource Agent

 

Responsibilities Include (but are not limited to):

  • Make a high volume of calls to individuals notifying them of past due payments
  • Provide customer service on collection issues, process and review account adjustments, resolve client discrepancies
  • Monitor and maintain assigned accounts
  • Provide excellent & considerate customer service to clients and debtors
  • Meet defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary to support the Outsourcing Department

Qualifications:

  • Excellent communication skills
  • Goal oriented and committed to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
  • Experience with customer service
  • Experience with accounts receivables, an asset
  • French or Spanish, an asset

 


If you are interested in an employment opportunity with our organization, please send a resume and cover letter, including desired position and salary expectations, through of the following methods:

 

Email:    careers@collectcents.com
Fax:        (905) 670-7069

 


We thank you for your interest in our organization. However, only candidates qualifying for an interview will be contacted.

 

Credit Bureau of Canada is an equal opportunity employer.

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